| nexiVoIP > FAQ's |

It’s particularly daunting to consider messing with something as central to our lives as the telephone. But we’ve got a safe deal for you. It’s our money back guarantee.
Keep your land line. Sign up for nexiVoIP. Try it out, whether as a second line in your home, a travel phone or a low-cost connection with your distant loved one. If, after one month, you decide nexiVoIP is not for you, we’ll refund your subscription fee.
But we’re pretty sure you’ll love it.
Here are some other questions you may be asking about nexiVoIP.
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Q: If I get nexiVoIP, will the number reflect my local exchange?
A: All nexiVoIP numbers begin with 705-775 (giving you access to our extended local calling area, as mentioned earlier). If you prefer to have a phone number reflecting a different exchange, that will soon also be possible. In that case, calls made by or to you in that exchange will be local calls (but calls to or from your local exchange will be long distance).
- Q: Will my nexiVoIP number be listed in a telephone directory?
A: If you replace your regular phone with a VoIP line and wish to have your number listed, you can do so for a nominal fee. If you choose to use VoIP as a second line to take advantage of its long distance savings and other conveniences, a listing may not be necessary.
- Q: Will I get 911 service with nexiVoIP?
A: Nexicom provides 911 service as part of all nexiVoIP packages. However, you should be aware that if you move your nexiVoIP phone from the original address where it was registered, you must inform Nexicom of the change. Similarly, if you travel with your nexiVoIP phone, you must either inform Nexicom where you are or be sure to state your current location clearly should you need to make a 911 call (just as you would if you were calling 911 on your cell phone).
- Q: What happens to my nexiVoIP line in the event of a power outage?
A: Since your nexiVoIP line uses your internet connection and your internet connection relies on electricity, your VoIP phone will not function if the power goes off. (Those of us who have switched all our regular phones to cordless models are in exactly the same boat.) If this is a concern, you may want to maintain a landline with a corded phone or ensure that there is a cell phone in the house.
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